Serving Residential and Commercial
Customers in MA & NH

Serving Residential and
Commercial Customers
in MA & NH

SCHEDULE SERVICE
CLICK OR CALL 978-319-4091

Employment Opportunities


Service Dispatch Coordinator


A.Fagundes Plumbing & Heating is a small, family-oriented business looking for an enthusiastic, dependable and motivated Service Dispatcher/Office Coordinator to join our dynamic Home Comfort team.

The ideal candidate will play a vital role in delivering a positive first impression that encourages repeat business. This person will also be relied on to convert incoming client calls into booked appointments and dispatch technicians as needed to deliver top-notch service in the field.

Growth and Success in our thriving, often fast-paced, office will require a strong work ethic and a proverbial backbone. Additionally, excellent multi-tasking, organizational, communication and customer service skills are essential.

 

Tasks & Responsibilities:

  • Schedule Service appointments
  • Provide appointment status updates and next day reminders.
  • Dispatch technicians as needed.
  • Assist the Office Manager with credit card and invoice reconciliation.
  • Assist with other office support duties as needed.
  • Perform the company's marketing activities including,planning and coordinating home shows and other marketing and PR events
  • Creating and managing social media and other marketing content
  • Creating prospect lists
  • Cold calling prospects
  • Following up with leads and managing prospect pipeline
  • Setting leads and appointments
  • Social Media ads and posts
  • Online review management
  • Managing Angie's List, Home Advisor, and other lead generation activities

 

Job Requirements & Desired Skills:

  • High School Education or equivalent.
  • Two years of customer service experience, minimum.
  • Proficient with Microsoft Office products.
  • Proficient with Microsoft Office products.
  • Appointment-setting experience is preferred.
  • HVAC and Plumbing trade experience is preferred.
  • Bilingual in English and Spanish or Portuguese is helpful.

 

What we offer:

  • Health and Dental insurance
  • 401K Retirement Plan with matching
  • Paid holidays
  • Earned/Paid Vacation, Personal and Sick Time
  • Training and ongoing team support
  • Great work environment conducive to personal growth
  • Equal Opportunity Employer, including disabled and veterans.

 

Please send your letter and resume to us at: jobs@afphpro.com.

 

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you can mail your resume and cover letter to:
A. Fagundes Plumbing & Heating
225 Stedman St., Unit 16
Lowell, MA 01851