Serving Residential and Commercial
Customers in MA & NH

Serving Residential and
Commercial Customers
in MA & NH

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Employment Opportunities


Office Coordinator


As the Office Coordinator for A. Fagundes Plumbing & Heating, Inc., you will be the first impression of the company and an important part of a dynamic and passionate team. Your primary responsibility will be to book service appointments and ensure client satisfaction.

Buy today pay over time, with approved credit by Synchrony Financial. That way, you can invest in your home’s comfort or respond to an unexpected heating and cooling need without breaking your monthly budget.

 

RESPONSIBILITIES FOR OFFICE COORDINATOR

  • Convert incoming client calls into booked service appointments.
  • Interact and communicate professionally and respectfully with customers, office staff and coworkers.
  • Build client rapport, encouraging repeat business.
  • Respond to client requests via phone and email.
  • Adhere to the company's plan for resolving client complaints quickly and favorably.
  • Maintain and update client database with complete and accurate information.
  • Make outbound calls to keep clients informed of their appointment status throughout the day
  • Call customers the day before to remind them of next-day appointments.
  • Assist with credit card and invoice reconciliation.
  • Register client equipment on manufacturer’s website for warranty purposes.
  • Other duties as needed.

 

REQUIREMENTS FOR OFFICE COORDINATOR·

  • High school education or equivalent.
  • At least two years of experience in customer service.
  • Proficient user of Microsoft Office and good typist.
  • Highly organized with exceptional follow-through abilities.
  • Excellent verbal and written communication skills.
  • Ability to build trust and demonstrate empathy.
  • Engaging personality that blends well with a fast-paced environment.
  • Highly motivated and dependable with a positive attitude.
  • Dispatch and/or trade experience helpful, but not required.
  • Bilingual in either Spanish or Portuguese also helpful, but not required.

 

Equal Opportunity Employer, including disabled and veterans.

 

 
 
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